- Located at Torquay and Lorne Visitor Information Centre
- Permanent Part Time
- $70,352 – $76,214 pa/pro rata (plus 12% super and annual pay increases)
Who we are
There are not many places in Australia quite like Surf Coast Shire, where you can surf at world-class locations like Bells Beach Djarrak, drive along the scenic coast on the Great Ocean Road, or explore the many waterfalls set in tranquil rainforests. The region is a major Victorian tourism destination, and not just because of the coast; it is also thanks to vibrant hinterland towns, a variety of world-class events, colourful community markets, ranges of family activities, and more.
Surf Coast Shire spans Traditional Lands of the Wadawurrung People and the Gulidjan and Gadubanud Peoples of the Eastern Maar Nation.
Surf Coast Shire Council delivers services from Lorne to Winchelsea to Torquay and all of the communities in-between, helping to make the region a destination to live, work and play.
We work together, we see opportunity, we do what we say, and we make a difference.
Your new career
The Surf Coast welcomes millions of visitors each year – wanting to enjoy our natural playground and international tourism products.
Our Visitor Information Centres are essential in supporting these visitors — enhancing their stay, promoting key tourism offerings, and helping to drive local economic vibrancy through travel planning.
We also hold a responsibility to safeguard our environment and community. By encouraging slow and regenerative tourism, we support experiences that respect our landscapes, align with our community values, and maximise local benefits.
Torquay Visitor Information Centre Opportunity
28.5 hours per fortnight
Monday 8:45am to 2:00pm
Thursday 9:00am to 2:00pm
Sunday 8:45am to 5:15pm – every second Sunday
Lorne Visitor Information Centre Opportunity
44 hours per fortnight
Thursday 8:45am to 5:15pm
Friday 10:00am to 5:00pm
Saturday 9:00am to 5:00pm
What you will bring to the role
We are seeking someone who is passionate about creating memorable visitor experiences and thrives on building positive connections.
To thrive in this role, you will be:
- a confident communicator who delivers exceptional, welcoming service to every visitor
- passionate about promoting local experiences and supporting slow, regenerative tourism
- detail-driven and organised in managing admin, stock control and retail presentation
- a proactive, adaptable team member who keeps information accurate, current and accessible
Key selection criteria
Mandatory qualifications, experience and requirements
- Minimum three years’ experience in the tourism industry, with a preference in detailed knowledge of visitor information centres.
- Proven experience in a fast-paced, customer service focused environment.
- Demonstrated experience in a retail environment, with a strong focus on merchandising.
- Understanding of the Surf Coast region and its’ key tourism products.
- Current Victorian driver’s licence.
- A current Working With Children Check
- You have the permanent right to live and work in Australia
- Police Check results that are suitable for this position (will be arranged by Surf Coast Shire Council).
A complete international criminal history check is required if the person has worked or lived overseas for any period of time OR a complete national criminal history check is required if the person has only ever worked in Australia.
What you’ll love working with us
Council embraces diversity and social inclusion and encourages applications from skilled people from all walks of life.
We recognise that our employees play a vital role in creating an innovative, safe, respectful and supportive workplace, living our values and delivering exceptional services to our thriving community. Council is committed to providing a workplace culture of equity, inclusion and diversity that eliminates all forms of discrimination, harassment and bullying.
There are numerous social activities throughout the year available as well as the benefits of:
- Employee Assistance Program and award-winning staff wellbeing program
- Career development and learning opportunities, we help our people grow
- Purchase of additional annual leave
- Free onsite parking
- Leave loading.
For more information
You’ll find further details about the role, including accountabilities and key selection criteria, in the Position Description on our website – [Position Description PDF]
If you believe you have the knowledge, skills and experience to fulfil this role and would like further information, please contact Carly Bennett, Visitor Information Centre Lead on 5261 0600.
How to apply
Applications are to be in Word or PDF format and should include a:
- cover letter including your statement addressing the selection criteria and which position/s you are interested in.
- copy of your resume.
Please note that only applications with a statement addressing the selection criteria will be considered for this position.
Simply complete the application process by clicking the "Apply Now" button and we'll be in touch with you shortly regarding your application.
Applications close at 11.59pm Sunday 15 March 2026.
Surf Coast Shire Council is an equal opportunity and child safe employer.
.png)
